Financial loss
Defined online payment and phishing events, subject to policy terms.
Cyber insurance
You live online. Your protection should too.
UPI fraud, phishing, identity theft and social media takeover create both financial loss and a complicated recovery. Cyber insurance can cover defined events and the cost of putting things right.
In plain English
A response plan with a policy behind it
The exact trigger, reporting window, security requirements and exclusions matter. MITRA is an intermediary, not the insurer, and cannot decide a claim.
Identity recovery
Professional and administrative costs after covered identity theft.
Incident guidance
Fast reporting, evidence preservation and the right claim path.
Coverage and exclusions
The incident must match a defined trigger
Theft of funds
Defined phishing, spoofing or unauthorised digital-payment loss may be covered when the event meets the policy wording and reporting requirements.
Identity theft
The policy can respond to defined recovery, professional and administrative costs following covered identity misuse.
Cyber extortion
Defined threats, ransom demands or coercion may trigger specified assistance and financial benefits.
Online shopping fraud
A separate sub-limit and conditions can apply, making the usable cover smaller than the headline sum insured.
Common exclusions
Prior incidents, intentional acts, business use, poor security practice, unsupported voluntary transfers and late reporting may sit outside cover.
Your duties
Secure accounts, preserve evidence, report quickly and cooperate with the insurer's incident process.
The named plan
Personal cyber cover issued by Universal Sompo
A personal cyber policy underwritten and issued by Universal Sompo General Insurance and arranged through the Bharatsure partner network, with MITRA supporting explanation and claim coordination. MITRA is an intermediary, not the insurer, and does not decide claims.
Four core covers
Theft of funds · Identity theft · Cyber extortion · Online shopping fraud, each subject to its own trigger, exclusions and limit.
Five sum insured options
₹25,000 · ₹50,000 · ₹1 lakh · ₹5 lakh · ₹10 lakh for a twelve-month term covering one person.
Human claim coordination
MITRA helps organise evidence, insurer communication and settlement explanations without promising the outcome.
Plan limits
The headline cover is a ceiling, not the amount every incident receives
| Cover | ₹25,000 | ₹50,000 | ₹1 lakh | ₹5 lakh | ₹10 lakh |
|---|---|---|---|---|---|
| Theft of funds | ₹25,000 | ₹50,000 | ₹1,00,000 | ₹5,00,000 | ₹10,00,000 |
| Identity theft | ₹25,000 | ₹50,000 | ₹1,00,000 | ₹5,00,000 | ₹10,00,000 |
| Cyber extortion | ₹25,000 | ₹50,000 | ₹1,00,000 | ₹5,00,000 | ₹10,00,000 |
| Online shopping fraud* | ₹2,500 | ₹5,000 | ₹10,000 | ₹50,000 | ₹1,00,000 |
*Subject to the policy wording, exclusions and incident-specific sub-limit.
Choose honestly
Size cover around the money reachable from your device
Add up the balances and card limits that could realistically be exposed in one bad week. A small tier can be token cover for a high-balance digital life; the largest tier can be unnecessary when very little money is reachable online.
The advisor's checklist
Read the reporting duties as closely as the benefit
- Exact definition of phishing, spoofing, unauthorised access and voluntary transfer
- Reporting deadline to the bank, relevant authority and insurer
- Per-incident and per-fraud-type sub-limits
- Security, device and authentication duties
- Waiting period, prior-event and discovery-period wording
- Personal-use restrictions and business-use exclusions
- Evidence needed to establish the digital trail
Compare the response
Prevention, bank recovery and insurance work together
| Layer | Primary job | Cannot replace |
|---|---|---|
| Security controls | Reduce the chance of compromise | Financial recovery after a covered loss |
| Bank dispute | Freeze, trace or reverse a transaction where possible | All identity, legal or recovery costs |
| Cyber insurance | Pay defined financial and recovery benefits | Good security and immediate reporting |
| MITRA support | Coordinate evidence and the insurer process | The insurer's claim decision |
The first hour
Stop the loss, preserve the trail, then build the claim
- 01
Secure access
Freeze affected payment instruments, change compromised credentials and protect connected accounts.
- 02
Report the transaction
Use the relevant bank and official reporting routes immediately; delay can reduce recovery options.
- 03
Preserve evidence
Keep messages, emails, URLs, screenshots, transaction records and acknowledgement references.
- 04
Confirm the policy trigger
MITRA checks the incident against the definitions, limits and reporting duties.
- 05
Submit and follow through
The claim file is organised, queries are answered and the outcome is explained against the wording.
An honest fit check
Who this is for - and who should skip it
It fits when
You bank, shop and store personal information online. You will follow security and reporting requirements.
Consider another route when
You want losses from voluntary transfers covered regardless of circumstances. You expect poor security practices or prior incidents to be ignored.
Claims, handled
A named human owns the process end to end
One person, one number, from the first call to the final settlement. You stay with your family; we carry the paperwork and follow-ups.
- 01
Call your claim expert
One call starts everything - no forms, helpline queue or ticket number.
- 02
We verify the cover
Eligibility, limits, waiting periods and the right claim route, explained plainly.
- 03
We build and submit the file
Forms are pre-filled, documents checked and insurer queries answered.
- 04
Settled, then explained
Every approval and deduction is broken down. We contest what is unsupported.
Why MITRA
Advice before you buy. A named expert when you claim.
We compare the clauses that decide what gets paid, explain the trade-offs before purchase, and stay accountable when the policy is tested.
Claim-time terms first
Waiting periods, room eligibility, co-pays, exclusions and definitions are reviewed before the premium.
A shortlist, not a catalogue
Recommendations are narrowed around fit, with the downside of each option stated clearly.
Support that continues
For eligible policies bought or ported through MITRA, a named expert coordinates the claim from first intimation to the final explanation.
Good questions
Questions, answered
Straight answers, in plain English.
Who issues the cyber insurance policy?
The policy is underwritten and issued by Universal Sompo General Insurance, an IRDAI-registered insurer. It is arranged through the Bharatsure partner network; Bharatsure is the parent company of MITRA by Healthysure.
Which sum insured options are available?
Five options are described in the approved plan source: ₹25,000, ₹50,000, ₹1 lakh, ₹5 lakh and ₹10 lakh, each for a twelve-month term covering one person.
Does the policy cover every UPI or card fraud?
No. The incident must meet a defined trigger and every reporting, security, evidence, limit and exclusion condition that applies.
Why can the online-shopping benefit be lower than the plan limit?
Some benefits carry their own sub-limit. A headline sum insured is the overall ceiling, not necessarily the amount available for every fraud type.
What should I preserve after an incident?
Keep transaction records, messages, emails, URLs, screenshots, bank acknowledgements, official reporting references and a clear chronology of events.
Can MITRA approve the claim?
No. MITRA is an intermediary and supports explanation and coordination. Universal Sompo assesses and decides the claim under the policy wording.
Is MITRA's advice really free?
Yes - consultations and claims support are free for you. Like all insurance intermediaries, we earn a standard commission from insurers when a policy is issued. Our advisors are measured on fit and claim outcomes, not sales targets.
What does claims support include?
A dedicated claim expert prepares and verifies your documents, coordinates with the hospital, insurer or TPA, resolves queries, and explains the final settlement in plain language. It is included for policies bought or ported through MITRA.
Can MITRA guarantee that my claim will be paid?
No intermediary can decide or guarantee a claim outcome. The insurer decides based on policy wording and the facts of the claim. MITRA makes sure your file is complete, follows up, contests unsupported deductions and escalates when valid grounds exist.
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